Extend-A-Reach Limited Warranty

5 years on extension poles · 1 year on all other products

We build our products to last, and we stand behind them. This Limited Warranty covers Extend-A-Reach products against defects in materials and workmanship, for the warranty periods and under the terms described below.

Warranty Periods

Warranty period for Extension Poles - 5 years

Warranty period for all other products, whether sold with a pole or separately - 1 year

For kits, each item is covered for the warranty period that applies to that item.

The warranty period begins on the purchase date shown on your order confirmation.

This Limited Warranty applies to purchases made on or after January 1, 2027. Products purchased before that date are covered by the warranty terms in effect at the time of purchase.

Replacing a product does not extend or restart the warranty period.

Product Registration

To be eligible for coverage, you must register your product within 30 days of the purchase date at extend-a-reach.com/pages/warranty-registration. California residents: registration is optional, and not registering does not affect your warranty rights.

You’ll need your order number and the place of purchase.

Who’s Covered

This Limited Warranty applies only to the original purchaser of a new product bought from Extend-A-Reach on extend-a-reach.com, from our official stores on Amazon (US, Canada, and UK) and Walmart, or from another seller authorized by Extend-A-Reach. It is not transferable.

Products bought used, second-hand, or from unauthorized sellers are not covered.

What’s Covered

This Limited Warranty covers defects in materials and workmanship that appear under normal use, when the product is used, cared for, and stored according to our product instructions.

Our products are designed for personal and household use, and for occasional semi-professional use. Products used in commercial operations, such as, but not limited to, rental, resale, shared or public use, or heavy daily professional use, are not covered, as determined by Extend-A-Reach.

If a product fails unusually early under normal use, we may treat the failure as a defect, at our sole discretion.

What’s Not Covered

This Limited Warranty does not cover:

  • Normal wear and tear, including gradual wear of parts such as microfiber, bristles, sponges, and squeegee blades.
  • Commercial use, as described under “What’s Covered.”
  • Misuse, abuse, neglect, or use of the product for any purpose it was not designed for.
  • Using excessive force, or exceeding the product’s intended limits.
  • Accidents, such as drops, crushing, or impact, and damage from fire, flood, storms, animals, or other events beyond our control.
  • Improper storage, including prolonged storage in direct sunlight, exposure to extreme heat, moisture, or storing the product while wet.
  • Damage from solvents, concentrated bleach, or other harsh or abrasive chemicals not recommended in our care instructions.
  • Failure to follow our use, care, or storage instructions.
  • Damage caused by any modifications, disassembly, or repairs not performed or authorized by Extend-A-Reach.
  • Cosmetic changes that don’t affect how the product works, such as scratches, scuffs, or minor color fading.

Using poles or attachments from other brands doesn’t void this warranty, but damage caused by those products is not covered.

Damage during shipping, missing parts, and dissatisfaction with a product’s size, weight, color, or suitability are not warranty defects. These are handled under the return policy of the place of purchase. For purchases on extend-a-reach.com, see our Returns & Refunds Policy.

How to Make a Claim

If you notice a defect, stop using the product and contact us within the warranty period and no later than 30 days after you discovered, or should reasonably have discovered, the defect.

Email support@extend-a-reach.com and include:

  • Proof of purchase, such as your order number, a screenshot of your order confirmation, or the details you used to register your product.
  • A clear description of the problem and the date you first noticed it.
  • Photos or a video showing the defect. While not always required, these help us review your claim faster and improve our products. We may ask for them if they are not included.

You don’t need to send the product back unless we ask you to. If we do, we’ll cover the return shipping cost.

We aim to reply within 24 hours. Some claims need additional review by our team, which can take a few more business days.

What We’ll Do

Once a claim is reviewed and approved, a replacement of the defective product or part will be sent, with free shipping. If the product is discontinued or unavailable, a comparable product will be sent instead, as determined by Extend-A-Reach.

Each product you purchase is eligible for one replacement under this Limited Warranty. A replacement product is not eligible for a further replacement, and it does not extend or restart the warranty period.

Extend-A-Reach may, at its sole discretion, offer a refund, an additional replacement, or another remedy.

Replacements can be shipped only to addresses within the areas we ship to in the country where the product was purchased.

Additional Terms

Extend-A-Reach may request additional information or verification to process a claim, and may decline claims that appear fraudulent, misleading, or inconsistent with this Limited Warranty.

To keep this warranty fair for all customers, Extend-A-Reach may limit the number of claims for the same product or customer within a given period.

Any exception we make to these terms, or our decision not to enforce any of them, is made as a courtesy. It does not waive these terms or create an obligation for any future claim.

These terms may be updated from time to time without prior notice. Each purchase is covered by the warranty terms in effect on its purchase date.

Legal information

This Limited Warranty is provided by Extended Craft LLC (Extend-A-Reach), 9300 S Dadeland Blvd, Suite 600, Miami, FL 33156.

To the extent permitted by law, any implied warranties, including warranties of merchantability and fitness for a particular purpose, are limited in duration to the warranty period that applies to the product. Extend-A-Reach is not responsible for incidental or consequential damages. Some states and provinces do not allow limits on how long an implied warranty lasts, or the exclusion of incidental or consequential damages, so these limits may not apply to you.

This Limited Warranty gives you specific legal rights, and you may also have other rights that vary by state, province, or country. For customers in the UK, this Limited Warranty is in addition to, and does not affect, your statutory rights under consumer law.