All Extend-A-Reach extension poles and cleaning attachments include a 3-year warranty. Activate it by registering your product (QR code in the box or our warranty form). You’ll receive an email confirming activation.

How do I register my warranty?
Scan the QR in your box or visit our Warranty Registration page and submit the form. You’ll get an automatic confirmation email when activation is complete.

• Free Standard: 5–7 business days
• Express: $4.99 (2–4 business days)
• Priority: $14.99 (1–3 business days) (Transit times shown at checkout; you’ll receive tracking by email/SMS.)

At checkout, be sure to enter your phone number or email address to receive your order confirmation, which is where you will also be receiving shipping information and tracking details. The first tracking update may take up to 3 business days to appear.

Once the order is placed, be sure to check your email or text for updates on your order. It may take up to 3 business days to receive your first set of tracking details.

If you have not received an order confirmation email please contact Support@Extend-A-Reach.com with your order number, billing last name, and email address or zip code.

If something isn’t right, contact Support@Extend-A-Reach.com. We’ll arrange a return, replacement, refund, or credit based on your situation. (See “Damaged items” timing below.)

We're so sorry to hear your order arrived in less than perfect condition! In the unlikely event that you have received an item that is damaged or incorrect, please notify us immediately. We will work with you to arrange a return, replacement, refund or credit. 

Damaged items must be reported within 7 days of delivery. All damages should be reported to Support@Extend-A-Reach.com, be sure to include your order number. We will contact you with next steps.

You can track your orders with the tracking number that we emailed you a day or two following when you've placed your order.

If for any reason there is an issue with shipping, just contact us at: Support@Extend-A-Reach.com

We accept PayPal, Amazon Pay, or Credit Card. We only charge you after your order ships - please click the “Place Order” button only one time to avoid multiple authorizations.

Did you just place an order and are already seeing a charge on your bank account? That’s what we call an “authorization.” This is common bank practice that ensures you have sufficient funds and verifies account authenticity. Depending on your bank, the authorization usually clears within 48–72 hours. If you need to speed up that process, contact your credit card’s issuing bank.

Please note: You can use multiple Gift Cards per order. We are unable to split tenders by multiple credit cards. We do not accept checks, cash, or money orders online.

If an error message appears after you click “Place Order,” then there may be an issue with the billing and/or shipping information entered. Double check - even triple check - that the billing information you entered during checkout is an exact match to the information your credit card provider has on file. This information includes the cardholder's name as it appears on card, billing address, credit card number, expiration date, and CSV code.

We’re happy to give you some one-on-one assistance, too. Send us an email to Support@Extend-A-Reach.com. Please be sure to include your order number.

All your orders are sent via Amazon fulfillment services.